READ RETURN POLICY CAREFULLY!

Dumbbells, Kettlebells:

LOST or UNDELEIVERED SHIPMENT: You are responsible for following your tracking data that we provide, via email notification. If your product(s) have not arrived, immediately contact info@goldenscastiron.com to report a missed shipment. At that point, we will trace the item(s) on your behalf and if lost, we will reship and file a lost claim. DO NOT contact FedEx directly. Allow us to solve the issue on your behalf. PLEASE NOTE: Beyond a 7 day window from delivery to contacting us, it is impossible for us to trace and claim, therefor, impossible to guarantee a reshipment. So time is of the essence for you.

RETURNS: You may return any new and unused product for a full refund or equal exchange under certain specific conditions listed below. We will pay the return shipping, only on the first item you return, if conditions are met.  You are responsible for the return shipping for other items after the first, free returned item. To be eligible for a full refund of the product cost, you must notify us at info@goldenscastiron.com within 24 hours of the delivery of your product to qualify for a potential return/replacement/refund. Please read conditions below:

DAMAGE OR DEFECTS: Any claims of damage or defects must be submitted to Goldens’ Cast Iron within 24 hours of delivery. Please email pictures of the defect to us at info@goldenscastiron.com so that we can evaluate and resolve the problem.

BUNDLES: NO RETURNS on FULL kettlebell and dumbbell bundles, unless there is 100% catastrophic damage of the entire shipment. Consideration is only given to evaluate damage to an individual weight(s) within those bundles. Immediately email images of a damaged weight from the bundle to info@goldenscastiron.com within 24 hours of delivery of the product to qualify for exchange or refund of that weight.

STRUCTUAL and SUPERFICIAL DAMAGE: In the event that you receive a dumbbell or kettlebell which appears to be structurally damaged (bent, warped, or in some way affecting the structural integrity of the cast iron), we will work closely with you to evaluate the issue to determine whether return/reshipment/refunds are warranted. Aesthetics, such as scrapes, scuffs, and scratches to the paint surface from shipping, DO NOT qualify as damage. The cast iron is extremely durable and can easily be touched up with Rust-oleum or an equivalent.

“My Cast Iron Dumbbells look asymmetrical or have flawed casting.” PLEASE NOTE: Our dumbbells are deliberately poured and cast within a horizontal mold. As a result the dumbbell ends appear slightly wider or flared on one side. There is a reason. Those angles allow proper extraction of the pattern without pulling the cast off the surface. It does not affect the structure integrity of the weights. It is simply a casting process. The weights are exceptionally stable and durable.

MISSING or DAMAGED PACKAGING: Let’s face it, carriers are rough on packaging, as much as we’ve tried to thwart their efforts. If your weights have been delivered without boxes or in damaged boxes, causing superficial damage (scrapes, scuffs, and scratches to the paint surface), you must contact Goldens’ Cast Iron within 24 hours of delivery to qualify for a potential return/replacement/refund. Once you send images, we will evaluate the level of damage and determine whether a refund is warranted. Superficial damage DOES NOT qualify for a 100% refund. The weights are made of solid cast iron, and as long as there is no structural damage, the weights can be easily spray painted with Rust-oleum or an equivalent.

No worries! Even though you purchased as a pair or pairs, it’s normal to see separate shipment. Each weight is shipped separately and usually tracked separately and at different times. Only our 5, 10 and 15 pound dumbbells are shipped and tracked together!

Some of our heavier items are packaged separately. So even though we usually give FedEx everything at the same time, items can get separated on their journey. Don’t let this worry you. They were meant to be with you!

No problem. You can read our return policy here! https://www.goldenscastiron.com/return-policy/

Keep in mind that our weights are an old school design so all those tiny surface imperfections are there for affect. Once shipped, some journeys from our foundry to our customers are a little rougher than others. If your weights have structural damage, take pictures and send them to info@goldenscastiron.com.

For minor cosmetic blemishes, they are easy to touch up with a black paint pen. We recommend PRO-LINE HP is a liquid paint marker.  Shop Walmart. Shop Home Depot

PRO-LINE HP is a liquid paint marker developed for superior marking performance on oily and greasy surfaces. The high performance paint penetrates through oils and greases to dry quickly and leave a bold, permanent mark that is wear, weather, and fade-resistant.

Repainting your weights: If you want to completely repaint your weights, we recommend Rustoleum High Performance Enamel Gloss Black Spray Paint.

We want you to be totally happy with your purchase from Goldens’ Cast Iron, so if you have any questions after reading the returns policy, please give us a call or email us at info@goldenscastiron.com!

Before you contact us, check your spam folder. We here at Goldens’ Cast Iron consider our messages to be Grade A 100% Prime! But sometimes your email mistakes it for spam!

If it’s not in spam, call us 800.328.8379 or DM us on Facebook or Instagram. We will verify your email address and re-send your order confirmation email.

As for your shipping email, which will be a separate email, check your spam folder again. If you do not yet have a shipping email and it’s not in spam, then that means that your product has not yet shipped from our facility. Patience, Grasshopper.

We accept Visa, MasterCard and Paypal. We do not process orders over the phone. You must order online first!

If you want to pick up from our foundry in Columbus, Georgia, then you certainly can! Just order online. If you live in Columbus, GA and surrounding areas, just type in your address. If your zip does not work, then type “local pickup” as your address, then Columbus, GA 31901, then select “local pickup” to waive shipping! That’s it! Remember, no need to call! We’re filling orders daily so we will contact you via email as soon as your order is ready for pickup. We won’t have your order ready until we contact you!

We understand your frustration. We ask the FedEx folks that same question every time they leave our loading dock with thousands of pounds of American made cast iron on the way to our customers. (When we ask, they just look at us and shake their head.)

Cast iron is heavy, and shipping companies set rates based on weight and distance. As for free shipping, we’ve all been conditioned to expect free shipping and low cost import pricing. We could provide “free” shipping, but that cost would get pushed into the product price. That said, we are working hard to lower those shipping costs. We appreciate your order and your referral.

Not at the moment. We are working to hold our prices as low as possible. The great news is that in the future, subscribers to our mailing list will receive discount coupons and sales promotions! These will be open only to members of the Goldens’ Cast Iron mailing list family! Make sure you join today. Just go to goldenscastiron.com, scroll to the bottom of any page and just below the logo, there is a sign in area. Just sign up and you’re good to go!

If your order hasn’t shipped, the answer is Yes.

It’s possible to change addresses, phone numbers, emails, etc. If you discover that you’ve made a mistake, the order can be corrected…if the order has not been shipped.

If you wish to add to or change items on an unshipped order, it is generally best for us to cancel your pending order and allow you to make a completely new order.

Yes! When you select (1), that means 1 “pair” of dumbbells! If you select (3), that means you are ordering 3 “pairs” of dumbbells! Just go here and get started!

That’s easy!

Just select kettlebells or dumbells. Then select weight the quantity you want to buy.

Select “Add to Cart”. The next page will confirm your selection. Just advance to “Proceed to Checkout”. Once there, fill out name, street, state and zip to get so that we can calculate your shipping cost. The page will update as you enter your address information. This all happens before your submit your payment!

If you’re happy with your selection and price, then select your preferred payment option (Paypal or credit card). That will trigger a confirmation email to the email address you have provided. That information will contain your order confirmation.

We are so real!  We’ve been pouring iron and creating jobs in Georgia since 1882! Goldens’ Cast Iron is the consumer division of Goldens’ Foundry and Machine Company, GFMCO.com We are a 5th generation family-owned company that has been making castings for tractors, textile mills, syrup makers, WWII Liberty ships, oil rigs, trains, trucks, food mixers, knitting mills, excavators, and many many more applications and industries. Goldens’ Cast Iron began several years ago making the best kamado cooker and fire pits on the market. Now we’re making top quality American made dumbbells and kettlebells! So yes, we are real! Still not sure? Just Google “Goldens’ Cast Iron”! We’re everywhere!