Frequently Asked Questions: Shipping
How long will it take to ship?
Shipping from our facility in Columbus, Georgia takes an estimated 10-15 (business days)* from the date of your order, due to high demand and order volume. When your order ships, we will send you an email with tracking information. If you have ordered multiple items (thank you!) or items which ship in separate boxes (50lb dumbbells!), we will send you an email as each package ships.
Shipping companies (typically FedEx) will need an additional 2-5 consecutive days* to deliver your products. Keep in mind that all carriers are overwhelmed due to COVID and post-COVID issues.
*Business day means Monday through Friday, or a 5 day week. It does not include weekends.
*Consecutive days means Monday through Sunday or a full 7 day week.
I only got part of my order. Why?
No worries! Even though you purchased as a pair or pairs, it’s normal to see separate shipment. Each weight is shipped separately and usually tracked separately and at different times. Only our 5, 10 and 15 pound dumbbells are shipped and tracked together!
Some of our heavier items are packaged separately. So even though we usually give FedEx everything at the same time, items can get separated on their journey. Don’t let this worry you. They were meant to be with you!
I didn't get an order or tracking email. Why?
Before you contact us, check your spam folder. We here at Goldens’ Cast Iron consider our messages to be Grade A 100% Prime! But sometimes your email mistakes it for spam!
If it’s not in spam, call us 800.328.8379 or DM us on Facebook or Instagram. We will verify your email address and re-send your order confirmation email.
As for your shipping email, which will be a separate email, check your spam folder again. If you do not yet have a shipping email and it’s not in spam, then that means that your product has not yet shipped from our facility. Patience, Grasshopper.
What forms of payment do you accept?
We accept Visa, MasterCard and Paypal. We do not process orders over the phone. You must order online first!
Can I pick up my order and save on shipping?
If you want to pick up from our foundry in Columbus, Georgia, then you certainly can! Just order online. If you live in Columbus, GA and surrounding areas, just type in your address. If your zip does not work, then type “local pickup” as your address, then Columbus, GA 31901, then select “local pickup” to waive shipping! That’s it! Remember, no need to call! We’re filling orders daily so we will contact you via email as soon as your order is ready for pickup. We won’t have your order ready until we contact you!
Why is shipping so expensive? Why not free shipping?
We understand your frustration. We ask the FedEx folks that same question every time they leave our loading dock with thousands of pounds of American made cast iron on the way to our customers. (When we ask, they just look at us and shake their head.)
Cast iron is heavy, and shipping companies set rates based on weight and distance. As for free shipping, we’ve all been conditioned to expect free shipping and low cost import pricing. We could provide “free” shipping, but that cost would get pushed into the product price. That said, we are working hard to lower those shipping costs. We appreciate your order and your referral.
Are there any discounts? Coupon Codes?
Not at the moment. We are working to hold our prices as low as possible. The great news is that in the future, subscribers to our mailing list will receive discount coupons and sales promotions! These will be open only to members of the Goldens’ Cast Iron mailing list family! Make sure you join today. Just go to goldenscastiron.com, scroll to the bottom of any page and just below the logo, there is a sign in area. Just sign up and you’re good to go!
Can I change my order?
If your order hasn’t shipped, the answer is Yes.
It’s possible to change addresses, phone numbers, emails, etc. If you discover that you’ve made a mistake, the order can be corrected…if the order has not been shipped.
If you wish to add to or change items on an unshipped order, it is generally best for us to cancel your pending order and allow you to make a completely new order.
Are dumbbells sold in pairs?
Yes! When you select (1), that means 1 “pair” of dumbbells! If you select (3), that means you are ordering 3 “pairs” of dumbbells! Just go here and get started!
How can I calculate shipping before I purchase?
Select “Add to Cart”. The next page will confirm your selection. Just advance to “Proceed to Checkout”. Once there, fill out name, street, state and zip to get so that we can calculate your shipping cost. The page will update as you enter your address information. This all happens before your submit your payment!
If you’re happy with your selection and price, then select your preferred payment option (Paypal or credit card). That will trigger a confirmation email to the email address you have provided. That information will contain your order confirmation.
My weights are damaged. What should I do?
No problem. You can read our return policy here! https://www.goldenscastiron.com/returns/
Some journeys from our foundry to our customers are a little rougher than others. If you have minor cosmetic blemishes, they are easy to touch up with a black paint pen. We recommend PRO-LINE HP is a liquid paint marker.
PRO-LINE HP is a liquid paint marker developed for superior marking performance on oily and greasy surfaces. The high performance paint penetrates through oils and greases to dry quickly and leave a bold, permanent mark that is wear-, weather-, and fade-resistant.
We want you to be totally happy with your purchase from Goldens’ Cast Iron, so if you have any questions after reading the returns policy, please give us a call!
Is Goldens' Cast Iron real?
We are so real! We’ve been pouring iron and creating jobs in Georgia since 1882! Goldens’ Cast Iron is the consumer division of Goldens’ Foundry and Machine Company, GFMCO.com We are a 5th generation family-owned company that has been making castings for tractors, textile mills, syrup makers, WWII Liberty ships, oil rigs, trains, trucks, food mixers, knitting mills, excavators, and many many more applications and industries. Goldens’ Cast Iron began several years ago making the best kamado cooker and fire pits on the market. Now we’re making top quality American made dumbbells and kettlebells! So yes, we are real! Still not sure? Just Google “Goldens’ Cast Iron”! We’re everywhere!